Contact Aptora

We’re here to help with questions about orders, products, shipping, returns, refunds, cancellations, and store policies.

For the fastest and most accurate assistance, please contact us by email and include your full name, order number, the email address used at checkout, and a brief description of your request.

Please do not send passwords, full payment card numbers, security codes, or other sensitive financial information by email or through any contact form.

Customer Support

Email: nioursfaseqw@gmail.com

Phone: +1 (936) 260-5549

Website: https://aptora.us

Email is our recommended support method because it allows us to review order details and maintain a clear written record of your request.

Our customer support team responds to most inquiries within 1–2 business days, Monday through Friday. Response times may be longer during weekends, public holidays, promotional periods, or unusually high inquiry volumes.

Sending multiple messages about the same request may delay our ability to review and respond. Please reply to your original email whenever possible.

Customer Support Hours

Monday – Friday
10:00 AM – 6:00 PM
Hong Kong Time (GMT+8)

Our business hours exclude weekends and applicable public holidays.

Phone support availability may vary. If we are unable to answer your call, please contact us by email so that our team can properly review your request.

Order Assistance

When contacting us about an order, please provide:

Full name used for the order
Order number
Email address used at checkout
Product name or item involved
A clear description of the issue
Relevant photographs, if the item arrived damaged, defective, or incorrect

Please do not send products back before receiving return instructions from our customer support team.

Requests involving cancellations, returns, exchanges, refunds, damaged products, missing items, or delivery issues are reviewed in accordance with the policies published on aptora.us.

Submitting a request does not automatically guarantee that a cancellation, return, exchange, or refund will be approved. Eligibility depends on the order status, product condition, timing of the request, and the applicable store policy.

Business Information

Store Name: Aptora

Operating Entity: STOREVIA LIMITED

Business Type: Online Retail Store

Main Product Category: Studio Apartment Furniture, Compact Furniture, Storage, Lighting, Textiles, and Home Décor

Website: https://aptora.us

Customer Support Email: nioursfaseqw@gmail.com

Customer Support Phone: +1 (936) 260-5549

Business Correspondence Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Important Address Notice

The address listed above is our business correspondence address.

It is not a physical retail store, customer showroom, public customer service center, warehouse, or automatically approved return address.

Customers must not send products, returns, exchanges, packages, or personal visits to this address unless Aptora customer support has provided prior written authorization and confirmed the correct return instructions.

Products sent without prior authorization may be refused, delayed, returned to the sender, or may not be eligible for processing. Aptora is not responsible for packages sent to an unauthorized or incorrect return address.

The return address for a particular product may differ depending on the product, supplier, fulfillment location, and reason for return.

Official Communications

Official customer support communications from Aptora will be handled through the contact information listed on aptora.us.

Aptora will not ask customers to provide passwords, complete payment card numbers, card security codes, or account login credentials by email or telephone.

Customers should contact us immediately if they receive suspicious messages claiming to represent Aptora.

Policy Information

This Contact page is provided for customer communication and business identification purposes.

It does not replace or modify our Shipping Policy, Return and Refund Policy, Privacy Policy, Terms of Service, or other policies published on aptora.us. Where applicable, customer requests and transactions remain subject to those policies and applicable law.

Page Title

Contact Aptora | Customer Support & Business Information

Meta Description

Contact Aptora for help with orders, products, shipping, returns, or store policies. Find our email, phone number, website, and business address.