Shipping & Delivery Policy

Last Updated: July 29, 2026

Thank you for shopping with Aptora.

This Shipping & Delivery Policy explains how orders placed through Aptora are processed, shipped, tracked, and delivered. It applies to purchases made directly through aptora.us.

Delivery availability, processing requirements, carrier services, and estimated delivery times may vary depending on the product, destination, package dimensions, and fulfillment location.

Please review your shipping information carefully before completing your purchase.

1. Order Processing Time

Orders are typically processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Order processing may include:

Payment authorization
Fraud-prevention screening
Shipping address verification
Product availability confirmation
Packaging and fulfillment preparation
Carrier assignment

During holidays, promotional periods, unusually high order volumes, supplier delays, or other peak-demand periods, processing may take up to 5 business days.

Processing time is separate from estimated delivery time. Estimated delivery time begins after the order has been shipped and accepted by the carrier.

Some products may require additional preparation time because of their size, packaging requirements, fulfillment location, or product-specific handling needs. When a different processing estimate applies, it may be displayed on the product page, at checkout, or in the order confirmation.

2. Order Confirmation

After placing an order, you should receive an order confirmation email at the email address provided during checkout.

The order confirmation acknowledges that we received your order. It does not necessarily confirm that the order has been shipped or that every product remains available.

Please review the confirmation carefully and contact us promptly if you notice an error involving:

Your name
Shipping address
Email address
Telephone number
Product selection
Quantity
Color, finish, size, or variation

Aptora may contact you if additional information is required to verify or process your order.

3. Shipping Fee

Aptora charges a flat shipping fee of:

$6.90 per order

The shipping fee is displayed during checkout before the order is completed.

If products from the same order are shipped separately, Aptora will not charge an additional standard shipping fee solely because the order was divided into multiple shipments.

The original shipping fee is generally non-refundable after an order has shipped, except when:

Aptora cancels the entire unshipped order
Aptora ships an incorrect product
A verified defect or shipping damage requires a full return
Applicable law requires the shipping fee to be refunded
Our Return & Refund Policy expressly provides otherwise

Customs duties, import taxes, brokerage charges, government fees, storage fees, address-correction charges, and other charges imposed by third parties are not part of Aptora’s standard $6.90 shipping fee.

4. Estimated Delivery Times

Estimated delivery times after shipment are generally:

United States:
5–10 business days

International destinations, where available:
10–20 business days

These estimates do not include order processing time.

A different delivery estimate shown on the applicable product page, during checkout, in the order confirmation, or in a shipping notification will apply to that particular order or product.

Delivery times are estimates rather than guaranteed arrival dates unless Aptora expressly states in writing that a particular delivery date is guaranteed.

Delivery may be affected by:

Carrier processing
Destination and service area
Package dimensions or weight
Weather conditions
Natural disasters
Customs inspections
Import restrictions
Local delivery interruptions
Public holidays
Seasonal shipping volume
Transportation disruptions
Incorrect or incomplete addresses
Failed delivery attempts
Events outside the reasonable control of Aptora or the carrier

Aptora will not intentionally represent a shipping or delivery timeframe that we do not reasonably expect to meet.

5. Shipping Confirmation and Tracking

Once an order has been shipped, Aptora will normally send a shipping confirmation email containing available tracking information.

Tracking information may take approximately 2–5 days to begin showing movement after shipment because of carrier scanning, data transmission, transfer between logistics partners, or processing delays.

A tracking number may initially show statuses such as:

Label created
Shipment information received
Pre-shipment
Awaiting carrier pickup
Electronic information submitted

These statuses do not necessarily indicate that the package is lost.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.

6. Shipping Carriers

Aptora works with different postal services, parcel carriers, freight providers, local delivery companies, and logistics partners.

Depending on the product and destination, carriers may include:

USPS
UPS
FedEx
DHL
Regional postal services
Local delivery partners
Other qualified logistics providers

Carrier selection is determined by factors including destination, product size, package weight, availability, delivery service, and fulfillment location.

Customers generally cannot select a particular carrier unless a carrier-selection option is expressly provided during checkout.

A package may be transferred between multiple logistics providers before final delivery. The carrier completing the final delivery may differ from the carrier shown when tracking was first issued.

7. Split Shipments

Orders containing multiple products may be shipped in separate packages.

Split shipments may occur because products:

Are stored at different fulfillment locations
Require different packaging
Become available at different times
Have different dimensions or carrier requirements
Cannot safely be packaged together

Each shipment may have a separate tracking number and delivery date.

Aptora does not charge an additional standard shipping fee solely because an order is divided into multiple shipments.

Receiving one package does not necessarily mean that the entire order has been delivered. Please review all tracking numbers before reporting missing products.

8. Furniture and Oversized Product Delivery

Some furniture or larger home products may require special handling.

Depending on the carrier and product, delivery may involve:

A signature requirement
A delivery appointment
Telephone or text contact from the carrier
Delivery during a designated time window
Delivery to the building entrance or another carrier-approved location

Unless expressly stated on the product page or confirmed in writing, standard shipping does not include:

Furniture assembly
Product installation
Removal of existing furniture
Packaging removal
Room-of-choice placement
Wall mounting
Electrical work
Plumbing work

Customers are responsible for confirming that the product and package can pass through relevant entrances, elevators, stairways, hallways, and doorways.

Customers should also confirm whether their building has delivery restrictions, reservation requirements, loading-area rules, elevator bookings, or delivery-hour limitations.

Additional charges caused by building restrictions, refused access, failed appointments, or unavailable recipients may be the customer’s responsibility where permitted by law.

9. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address.

The address should include, where applicable:

Recipient’s full name
Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country
Valid telephone number
Delivery instructions required by the building or carrier

Aptora is not responsible for delays or failed delivery caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer.

Some large products may not be deliverable to:

P.O. boxes
Parcel lockers
Military addresses
Restricted-access locations
Remote areas
Addresses that cannot accept oversized packages

If delivery restrictions apply, we may contact the customer for an alternative address or cancel and refund the affected unshipped product.

10. Address Changes and Order Modifications

Address-change and order-modification requests should be submitted within 12 hours after purchase.

Contact:

Email: nioursfaseqw@gmail.com

Please include your order number and the requested correction.

We will make reasonable efforts to process the request, but changes are not guaranteed.

Once an order has entered processing, been transferred to a fulfillment provider, or been shipped, we may be unable to:

Change the delivery address
Change the product or variation
Combine separate orders
Divide an order
Cancel the shipment
Redirect the package

An address change is valid only after Aptora confirms the change in writing.

Customers should not assume that an address has been updated merely because a request was submitted.

11. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the carrier may:

Attempt an address correction
Hold the package for collection
Return the package to the sender
Charge an address-correction or rerouting fee
Dispose of the package where legally permitted and operationally necessary

When a package is returned because of an address problem, Aptora may offer:

Reshipment after payment of applicable additional shipping costs
A refund after the returned product is received and inspected
A refund of the product price less non-refundable shipping, carrier, return, or address-correction costs, where permitted by law

A refund cannot normally be completed until the returned package has been received or the carrier has confirmed its final status.

12. Refused or Unclaimed Deliveries

Customers should not refuse delivery unless Aptora has provided written instructions to do so.

Packages returned because of:

Refused delivery
Failure to collect the package
Repeated failed delivery attempts
Failure to respond to the carrier
Failure to arrange a required appointment
Restricted access to the delivery location

may be treated as customer-initiated returns.

Applicable original shipping, return shipping, carrier, storage, redelivery, or handling costs may be deducted from the refund where permitted by law.

The product must first be returned to the correct location and inspected before a refund can be approved.

Refusing delivery does not automatically guarantee a full refund.

13. Delivery Appointments and Signature Requirements

Some shipments may require a delivery appointment or signature.

Customers are responsible for:

Providing a valid telephone number
Monitoring carrier communications
Responding to appointment requests
Being available during the agreed delivery period
Providing access to the delivery location
Following building delivery procedures

The carrier may return or hold the package if the customer cannot be reached or if delivery access is unavailable.

Additional redelivery, storage, rerouting, or return charges may apply when a scheduled delivery cannot be completed for customer-related reasons.

14. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check the delivery location carefully.
Check entrances, porches, garages, mailrooms, parcel lockers, reception areas, and other secure locations.
Ask household members, neighbors, property managers, or building staff.
Review any delivery photograph or carrier notice.
Wait until the end of the delivery day, as some tracking systems update before final placement.
Contact the carrier and request delivery confirmation or open a carrier investigation.
Contact Aptora with your order number and any carrier case number.

Aptora will review available tracking records and assist with a reasonable investigation.

A “Delivered” tracking status does not automatically determine the outcome of every claim. The claim may be assessed using carrier information, delivery photographs, geolocation records, signature records, customer information, and other available evidence.

Customers should report delivery issues promptly because carrier investigation deadlines may apply.

15. Lost Packages

A package may be considered delayed before it is considered lost.

Carriers may require a waiting period or investigation before confirming that a package is lost.

If a shipment is verified as lost in transit, Aptora may provide:

A replacement, subject to availability
A refund to the original payment method
Another remedy required by applicable law

Customers may be required to cooperate with reasonable carrier investigation procedures and provide a signed non-receipt statement or other supporting documentation.

Aptora reserves the right to deny fraudulent, unsupported, duplicated, or materially inconsistent claims, without limiting legitimate consumer rights.

16. Damaged Packages and Products

Customers should inspect the package and product promptly after delivery.

If a package or product arrives damaged, contact Aptora as soon as possible. We recommend reporting visible shipping damage within 7 calendar days of delivery.

Please provide:

Order number
Product name
Description of the damage
Photographs of the complete product
Close-up photographs of the damaged area
Photographs of the outer packaging
Photographs of the inner packaging
Photograph of the shipping label
Video evidence when useful

Please retain all packaging, hardware, accessories, labels, and damaged components until the claim has been resolved.

Do not discard, repair, assemble, alter, or return the product unless Aptora provides instructions.

Damage claims and available remedies are handled according to our Return & Refund Policy and applicable law.

17. Shipping Delays

Shipping and delivery delays may occur despite reasonable planning.

If Aptora learns that an order cannot be shipped within the timeframe promised when the order was placed, we will provide an appropriate notice that may include:

The reason for the delay, when available
A revised estimated shipping date
Instructions for accepting the delay
The option to cancel the affected unshipped order
Information about the applicable refund

When customer consent to a delay is required, Aptora will not treat the order as indefinitely accepted without the required consent.

If the customer cancels an affected unshipped order because of an unaccepted delay, Aptora will issue a full refund for the affected product and applicable shipping charges.

If Aptora determines that an order cannot be fulfilled within a reasonable period, we may cancel the affected order and issue a refund.

18. Customs, Duties, and Import Taxes

International shipping is available only to supported destinations shown during checkout.

International shipments may be subject to:

Import duties
Customs taxes
Value-added taxes
Brokerage charges
Customs handling fees
Local government charges
Inspection or clearance delays

Unless expressly stated otherwise during checkout, these charges are not included in the product price or Aptora’s standard shipping fee.

The recipient is responsible for charges assessed by the destination country, customs authority, carrier, or local government.

Aptora does not control the amount of these charges and cannot guarantee whether a shipment will be assessed.

Customers are responsible for ensuring that the ordered product can legally be imported into and delivered within the destination country.

Aptora will not falsify customs declarations, reduce declared values, or label commercial purchases as gifts.

If an international shipment is refused or abandoned because the customer does not pay required import charges, any refund may be reduced by shipping, customs, return, brokerage, storage, disposal, or related costs where permitted by law.

19. International Delivery Delays

International delivery estimates may be extended by:

Customs inspections
Import documentation requirements
Local postal processing
Remote-area delivery
Government restrictions
Customs duty collection
Product import restrictions
Transfers between international and local carriers

Customs clearance time is separate from Aptora’s processing time and the carrier’s normal transit estimate.

Aptora will provide available shipment and tracking information but cannot directly control government or customs processing.

20. Product Availability

Products may become unavailable after an order is submitted because of inventory changes, supplier updates, damaged inventory, fulfillment errors, or other circumstances.

If a product becomes unavailable, Aptora may:

Contact the customer with an updated availability estimate
Offer an appropriate alternative with the customer’s approval
Cancel the unavailable product
Issue a refund to the original payment method

Aptora will not substitute a materially different product without the customer’s authorization.

If only part of an order is unavailable, the remaining available products may still be shipped unless the customer and Aptora agree otherwise.

21. Order Cancellations

Customers may request cancellation within 12 hours after placing an order.

Cancellation requests should be sent to:

nioursfaseqw@gmail.com

Please include “Cancellation Request” and the order number in the subject line.

Submitting a cancellation request does not guarantee cancellation.

An order is cancelled only after Aptora provides written confirmation.

If fulfillment or shipment has already begun, cancellation may no longer be possible. The customer may request a return after delivery, subject to the Return & Refund Policy.

This section does not limit any right to cancel an unshipped order because Aptora cannot meet an applicable shipping commitment.

22. Force Majeure and External Events

Aptora and its logistics partners may experience delays caused by events outside their reasonable control, including:

Severe weather
Natural disasters
Fires or floods
Transportation interruptions
Labor disputes
Government actions
Public health emergencies
Customs restrictions
Carrier network failures
Civil unrest
War or terrorism
Power or communications failures

Aptora will make reasonable efforts to provide updates and available options when such events materially affect an order.

Nothing in this section removes any cancellation, refund, or other consumer right that cannot legally be excluded.

23. Business Correspondence Address

Aptora’s business correspondence address is:

STOREVIA LIMITED
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This address is not necessarily:

A retail store
A customer showroom
A customer pickup location
A fulfillment warehouse
An approved return address

Do not send returns or visit this address without prior written authorization.

Returns sent to an unauthorized address may be refused, delayed, returned to the sender, or become ineligible for processing.

24. Policy Relationship

This Shipping & Delivery Policy should be read together with Aptora’s:

Return & Refund Policy
Terms of Service
Privacy Policy
Contact Information
Other policies published on aptora.us

If another policy provides a more specific rule for a return, refund, damaged product, or cancellation, the more specific provision will apply, subject to applicable law.

Nothing in this policy excludes or limits consumer rights that cannot lawfully be waived.

25. Policy Updates

Aptora may update this policy to reflect legal, operational, carrier, or business changes.

The policy applicable to an order will generally be the version displayed when the order was placed, unless a later change is required by law or provides the customer with greater protection.

The “Last Updated” date at the top identifies the most recent revision.

26. Contact Information

For questions about shipping, delivery, tracking, address changes, lost packages, or damaged shipments, contact:

Store Name: Aptora

Operating Entity: STOREVIA LIMITED

Website: https://aptora.us

Customer Support Email: nioursfaseqw@gmail.com

Customer Support Phone: +1 (936) 260-5549

Business Correspondence Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Customer support generally responds within 1–2 business days, Monday through Friday.